Every idea starts with a problem. Ours was simple: credit card processing is messy.
Brian Staver stumbled into this issue by happenstance. Like entrepreneurs before him, he had to find a way for his business to get paid. But he couldn’t find a credit card processor that didn’t have high rates, locked-in fees, or lengthy contract terms. The conditions of the contract were so confusing, he felt uneasy to commit to any credit card processor. He found how hard it was to find an honest payment processor that wouldn’t tack on extra fees and lock him into a contract he couldn’t get out of. Where were the options?
It turns out there was a simple solution. The credit card processing industry is dominated by heavyweights who pack artificially high fees into their contracts, and collect massive profits from consumers who have no other options. Acumen Connections was created to be an alternative.
By throwing out the playbook on conventional payment processing, we’re able to bring an honest processor to market. We don’t believe in tricks and gimmicks.
We believe getting paid should be easy and stress free. It should leave you happy and encouraged, with zero worry you’ll be taken advantage of.
We also believe everyone should have a right to choose.
Almost every payment processor wants to lock its customers into a multi-year contract, which means zero freedom to choose until your time is up. To address this problem, Acumen Connections has removed all contractual obligations to businesses who work with us. Anyone, for any reason, can walk away at any time. No questions asked.
Doing business without a contract is a big risk. It requires us to stay honest and up front. We can’t hide surprise fees or advertise introductory rates only to raise them.
Honesty is better for you and better for us. It helps us sleep better at night.
Honest costs, honest payments.
Credit card processor contracts are notoriously confusing. Even the worst instruction manual would be an upgrade from a contract agreement that would take hours, possibly days, to read at length. We wondered why. The answer was that these contracts weren’t intended to be read.
But isn’t the point of an agreement to agree? Can you agree to something you don’t understand?
Half the time, people don’t know what they have signed up for. Nothing is honest about that.
Our mission: payments with integrity.
Integrity means giving our customers a clear picture into the world of credit card payments. We write agreements meant to be read.
We’re not geniuses. But when something confuses us, we know it may confuse others. We don’t like things confusing.
We are rebels. In rebellious spirit, we shattered the complexities of payment processing to make things simple. Because simple fits in the fast-paced business world.
We believe all aspects, from credit card terminal help from our on-site IT support, to line-item breakdowns from our support specialists, should be crystal clear. We’re only satisfied with simple.
Trust is earned, not given.
We believe in the true meaning of trust. Trust is an action.
Pretend you are standing on the edge of a cliff, and someone calls out “Jump! I’ll catch you.” Trust would be to jump.
You wouldn’t jump for just anyone. You’d want someone you believe will safeguard and protect you — someone who cares for your wellbeing.
Unlike the other payment processors who only care about you signing on the dotted line, we care that you trust us. It’s a big ask for you to trust us, which is why we want to show you that we are trustworthy. To show you what we’re all about, we give you everything you need for 60 days and ask nothing in return.
Because we want to earn your trust.
Click here to get started with a free rate review, and learn the Acumen Connections difference.
Acumen Connections is a locally owned and operated payment processor in Wichita, Kansas. Our organization seeks to help small businesses meet their goals with real solutions designed by real hardworking people. To help businesses and individuals achieve personal and professional successes, we’re providing new content weekly. Stay up on our posts by visiting the Acumen Connections Facebook, Instagram or Twitter pages, and visit the blog for a full catalog of resources fit for hardworking people.