Support

Who We Are

Acumen Business Connections has emerged as a proven leader in payment solutions. Since 1996 we have been tailoring electronic payment solutions for businesses and government agencies of all types and sizes throughout the United States. Acumen along with our processing partners offers a complete portfolio of payment options and services that help simplify payment acceptance in the card-present and card-not-present environments.

Building trust and credibility have been the driving force behind the success of Acumen Business Connections. Your business is the core of our business and our organization constantly strives to provide the best service and support in our industry. At Acumen, we believe the key to a successful partnership with our merchant clients is education and a comprehensive knowledge of the payments industry.

What We Do

We set up businesses and government agencies with the ability to accept all forms of electronic payments. We process credit/debit card transactions for merchants of all sizes across the United States.

Value of our
Company

Acumen Business Connections has emerged as a proven leader in payment solutions. Your business is the core of our business and our organization constantly strives to provide the best service and support in our industry.

22

Years of Experience

468

existing customers

100

% satisfied customers

1.3

million payments processed

WHAT OUR CLIENTS SAY

FREQUENTLY ASKED QUESTIONS

A DBA Name and Address Change Form must be completed, signed by the account signatory, and faxed to us.

An ACH (Automated Clearing House) Change Request Form must be completed, signed by the account signatory, and faxed to us. This request must also include a pre-printed voided check or bank issued letter confirming the newly appointed information.* If you accept other card types (i.e., Amex, Discover) you must notify the respective company of the change.

Our helpdesk is available 24/7. If you need assistance after office hours, call our help desk at 1-800-864-4644. You will be prompted to leave a message including your merchant ID number and a return phone number. A technician will return your call as quickly as possible.

Please contact our help desk at 1-800-864-4644.

A New Amex or Discover Application form will need to be completed, signed by the account signatory and faxed in.

You can expect to see your deposits within 2 business days after they are settled.

If you need an explanation of your rates and statement, please contact our help desk at 1-800-864-4644 and we will be happy to assist you.

The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you. Discount rates are based on business industry, payment acceptance platform, and volume. Our policy is to provide the most accurate and fair pricing possible.

Getting Started

Speaking with us about your business needs will allow us to find the right processing solution for you. Contact us at 1-800-864-4644 or email us using the form below to get started right away.