Hassle-free solutions to collect payments

Running a business is a lot of work. How you collect payments shouldn’t get in the way. Our promise: We make accepting credit cards fast, simple, and secure. Try us free for 60 days, no commitment.

FAQ | Acumen Connections

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[/vc_column_text][/vc_column][vc_column width=”3/4″ css=”.vc_custom_1517633627966{margin: 52px !important;}”][tmc_custom_heading heading=”FREQUENTLY ASKED QUESTIONS” heading_color=”#383838″ colored_line=”yes”][vc_empty_space][vc_tta_accordion c_position=”right” active_section=”1″ el_class=”awsm-class”][vc_tta_section title=”How do I update my DBA, address or contact information?” tab_id=”1469729243969-377208d5-b9b4″ el_class=”accrodion-grp faq-accrodion”][vc_column_text]A DBA Name and Address Change Form must be completed, signed by the account signatory, and faxed to us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I update my banking information?” tab_id=”1473136260804-b4637dbd-3191″ el_class=”accrodion-grp faq-accrodion”][vc_column_text]An ACH (Automated Clearing House) Change Request Form must be completed, signed by the account signatory, and faxed to us. This request must also include a pre-printed voided check or bank issued letter confirming the newly appointed information. If you accept other card types (i.e., Amex, Discover) you must notify the respective company of the change.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is there a number to call after hours for technical support?” tab_id=”1473136259278-bbe320d8-6ea1″ el_class=”accrodion-grp faq-accrodion”][vc_column_text]Our helpdesk is available 24/7. If you need assistance after office hours, call our help desk at 1-800-864-4644. You will be prompted to leave a message including your merchant ID number and a return phone number. A technician will return your call as quickly as possible.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I order supplies?” tab_id=”1473136256553-49c63dd5-4b78″ el_class=”accrodion-grp faq-accrodion”][vc_column_text]Please contact our help desk at 1-800-864-4644.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I start accepting Amex and/or Discover?” tab_id=”1517429709871-d30d65d7-44e4″ el_class=”accrodion-grp faq-accrodion”][vc_column_text]A New Amex or Discover Application form will need to be completed, signed by the account signatory and faxed in.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When can I expect to receive my deposits?” tab_id=”1517429708846-ceea8804-707c” el_class=”accrodion-grp faq-accrodion”][vc_column_text]You can expect to see your deposits within 2 business days after they are settled.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I need help understanding my rates, and reading my statement.” tab_id=”1517429707823-ab7bbcde-471e” el_class=”accrodion-grp faq-accrodion”][vc_column_text]If you need an explanation of your rates and statement, please contact our help desk at 1-800-864-4644 and we will be happy to assist you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is a discount rate?” tab_id=”1517429705615-ced12da6-fab8″ el_class=”accrodion-grp faq-accrodion”][vc_column_text]The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you. Discount rates are based on business industry, payment acceptance platform, and volume. Our policy is to provide the most accurate and fair pricing possible.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1521830790101{background-color: #3aa27f !important;}”][vc_column][vc_empty_space height=”50px”][tmc_custom_heading heading=”Getting Started” heading_color=”#ffffff”][vc_column_text]

Speaking with us about your business needs will allow us to find the right processing solution for you. Contact us at 1-800-864-4644 or email us using the form below to get started right away.


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