FREQUENTLY ASKED QUESTIONS
A DBA Name and Address Change Form must be completed, signed by the account signatory, and faxed to us.
An ACH (Automated Clearing House) Change Request Form must be completed, signed by the account signatory, and faxed to us. This request must also include a pre-printed voided check or bank issued letter confirming the newly appointed information.* If you accept other card types (i.e., Amex, Discover) you must notify the respective company of the change.
Our helpdesk is available 24/7. If you need assistance after office hours, call our help desk at 1-800-864-4644. You will be prompted to leave a message including your merchant ID number and a return phone number. A technician will return your call as quickly as possible.
Please contact our help desk at 1-800-864-4644.
A New Amex or Discover Application form will need to be completed, signed by the account signatory and faxed in.
You can expect to see your deposits within 2 business days after they are settled.
If you need an explanation of your rates and statement, please contact our help desk at 1-800-864-4644 and we will be happy to assist you.
The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you. Discount rates are based on business industry, payment acceptance platform, and volume. Our policy is to provide the most accurate and fair pricing possible.